
Troubleshooting Guide
127
Resolving Application Conflicts
Shut down all other applications that are running on your computer and
try to connect again. If you are still receiving this error, follow these steps
to locate the application that is locking your wireless device:
1. While holding down the Ctrl and Alt keys, press the Del (or "delete")
key.
2. Click the Task Manager button. A list of applications and processes
that are currently running will now be displayed.
3. Close each application that appears in the Applications tab. To do this,
select an application and then click the End Task button. Repeat as
necessary.
4. Select the Processes tab.
5. Use the End Task button to shut down all processes except the
following:
• Windows Explorer/Internet Explorer (designated explorer.exe in the
Image Name column)
• Task Manager (designated taskmgr.exe in the Image Name column)
• Every Program for which the User Name is SYSTEM
6. Try your connection again. If this resolves the problem, restart your
machine and try to connect again. If you receive the error again either
now or in the future, repeat the above steps, clicking End Process for
only one program at a time. Each time you use End Process, try your
connection again. When the error no longer appears, you will know
which program is creating the conflict and how to shut it down.
Error 634
This error is typically reported if an unexpected error has occurred while
connecting to an EDGE or GPRS network.
Follow these steps to resolve this error:
1. Verify that there is no default dial-up connection selected in the Control
Panel. Click here
for instructions.
2. If you are still unable to connect, shut down your PC. Then, restart the
computer and the Communication Manager software and try to connect
again.
3. If you are still unable to connect, reinstall the software drivers for you
wireless device. See Reinstalling the Device
for more information.
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